Tony Hsiesh, the CEO of Zappos, has once famously said: Zappos is a customer service company that just happens to sell shoes. How is this not the general rule for any company, in any industry? How is this not the bare minimum requirement to strive, or to even survive, as an organization? Well, unfortunately, this […]

Lately, I find myself thinking about Ryan Holiday’s book, Ego is the Enemy, a lot. I forgot what starting from nothing feels like. And not because it’s been so long ago that I went through this phase, but because we, I, tend to suppress those unpleasant memories and focus on the good times. I forgot how […]